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Legal

Terms of Service

Last updated: November 2026

1. Acceptance of Terms

BookDesk is operated by BookDesk LLC, a Utah limited liability company ("BookDesk", "we", "us", "our"). By accessing or using BookDesk ("Service"), you agree to be bound by these Terms of Service. If you do not agree to all of these terms, do not use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

BookDesk is an appointment scheduling platform that enables service businesses to manage bookings online. The Service includes:

  • Web-based appointment booking
  • SMS communication for appointment management, for businesses that turn on texting
  • AI-powered chat assistance
  • Messaging with customers through a business's connected Facebook Page and Instagram professional account, including an automated assistant that tells customers it is automated. Use of these channels is also subject to Meta's terms and policies, and businesses can disconnect them at any time
  • Customer portals for managing appointments
  • Payment processing for services

3. User Accounts

  • Business accounts: Service providers create accounts to manage their booking operations
  • Customer interactions: End customers book with businesses through BookDesk's booking pages and communicate through BookDesk's SMS and chat services
  • You are responsible for maintaining the security of your account credentials
  • You must provide accurate and complete information

4. SMS/Text Messaging Terms

By providing your phone number and consenting to receive messages, you agree to the following SMS/text messaging terms.

  • Program Name: BookDesk Appointment Messaging
  • Program Description: Appointment confirmations, reminders, verification codes, scheduling updates, and conversational booking assistance sent by BookDesk to customers who book through BookDesk's scheduling platform. BookDesk is the sender of all messages; the service business appears only as appointment context (the location and provider for your booking). When a business texts from its own dedicated number through BookDesk Textline, that business is the sender and is named in the consent checkbox
  • Message Frequency: Message frequency varies based on appointment activity. Typically 2 to 5 messages per appointment (confirmation, reminder, follow-up)
  • Message and Data Rates: Message and data rates may apply. Contact your wireless carrier for details about your messaging plan
  • Opt-In: You opt in by checking the optional SMS consent checkbox on BookDesk's booking form when you provide your phone number. Checking the box is not required to book an appointment; if you don't opt in, you will not receive SMS and will be contacted by email instead
  • Opt-Out: Reply STOP to any message to opt out of all future text messages. You will receive a confirmation message. You can opt back in by replying START
  • Help: Reply HELP to any message for assistance, or contact us at spencer@bookdesk.ai
  • Supported Carriers: Major US carriers are supported including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages
  • Privacy: See our Privacy Policy for details on how we handle your information. We will never share or sell your mobile information to third parties for marketing purposes

BookDesk account alerts: Business owners who opt in under Settings > Notifications in their BookDesk account get texts from BookDesk about their own account: a customer asking for them, a disputed payment and how the dispute ended, a customer refund that failed, or a BookDesk subscription payment that keeps failing. Opting in is optional. Message frequency varies. Msg and data rates may apply. Reply STOP to opt out, HELP for help, or email support@bookdesk.ai. Reply START to turn alerts back on. We never share mobile numbers or opt-in data with third parties for marketing.

5. Appointment Booking

  • Bookings are subject to availability and the policies of the individual business
  • Cancellation and rescheduling policies are set by each business
  • Deposits and cancellation fees, if applicable, are determined by each business

6. Payments

  • Payments are processed securely through Stripe
  • BookDesk does not store credit card numbers
  • Refund policies are determined by each business
  • BookDesk charges businesses a platform subscription fee (see section 7); end customers are not charged by BookDesk

7. BookDesk Subscriptions

This section applies to businesses that pay for a BookDesk plan. Payments are handled by Stripe.

  • Billing and renewal: Plans are billed monthly, at the start of each billing period, and renew automatically every month until canceled. The price is shown before you subscribe
  • Free first month: The first plan a business starts begins with one free month. We ask for a card when you start, and the first charge is at the end of the free month. If no card is on file by then, the plan ends. A business gets one free month only, not again if it cancels and subscribes later
  • Launch pricing: If you subscribe at launch pricing, your plan price stays the same for as long as you stay subscribed. If you cancel and subscribe again later, the price open to new subscribers at that time applies
  • Bookable units: Your plan includes one bookable unit, meaning anything with its own calendar, such as a team member, a chair, a table or a room. Each extra bookable unit is billed monthly. Adding one takes effect right away, and the prorated amount for the rest of the current period is added to your next invoice. Removing or switching one off gives a prorated credit on your next invoice
  • Missed payments: If a payment fails, your booking site keeps working for 7 days while you update your card. After that, online booking stops until the plan is paid
  • Cancellation: You can cancel at any time under Payments, then Plan & billing, in your BookDesk admin. An active plan stays on until the end of the current billing period, then ends without another charge. If your last payment failed, canceling ends the plan right away
  • Texting: Texting is part of your BookDesk plan, with no separate subscription. The plan includes a set number of texts per calendar month, and each extra bookable unit adds more, counting texts sent and received. Each 160-character part of a message counts as one text, so long messages and emoji can count as more than one. When a month's included texts are used up, texts to your customers pause until the next month starts; texts from customers still arrive, and login codes and opt-out replies still go out. We email you when 80% of the included texts are used and again when they run out. During the free month, a card must be on file before texting turns on, and the free month includes fewer texts. If you turn texting off, your number is held for 30 days and then released. Texting ends when your BookDesk plan ends
  • Refunds: Subscription fees are not refunded for partial months. Contact us at spencer@bookdesk.ai if you believe you were charged in error
  • After cancellation: When your plan ends, your account and its data are kept and your booking site stops taking new bookings. You can choose a plan again at any time. To have your business's data deleted, email spencer@bookdesk.ai

8. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Send spam, unsolicited messages, or abusive content
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service
  • Impersonate any person or entity

9. Intellectual Property

All content, features, and functionality of BookDesk are owned by BookDesk and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Service without express written permission.

10. Limitation of Liability

BookDesk is provided "as is" without warranties of any kind, whether express or implied. To the fullest extent permitted by law, BookDesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

11. Indemnification

You agree to indemnify and hold harmless BookDesk, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from your use of the Service or your violation of these Terms.

12. Termination

We may terminate or suspend your access to the Service at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the Service. Upon termination, your right to use the Service will immediately cease.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of Utah.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

15. Contact

For questions about these Terms of Service, contact us at: