Privacy Policy

Last updated: February 2026

1. Introduction

BookDesk ("we", "us", "our") operates the bookdesk.ai website and the BookDesk appointment scheduling platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using BookDesk, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

  • ● Personal information: name, email address, phone number
  • ● Appointment data: booking details, service preferences, scheduling history
  • ● Payment information: processed securely through Stripe (we do not store card numbers)
  • ● Usage data: how you interact with our platform
  • ● Communication data: SMS messages and chat conversations related to appointment management

3. How We Use Your Information

We use the information we collect for the following purposes:

  • ● To facilitate appointment booking and management
  • ● To send appointment confirmations, reminders, and scheduling updates via SMS and email
  • ● To send verification codes for secure account access
  • ● To process payments for services
  • ● To improve our platform and user experience
  • ● To respond to your inquiries and provide customer support

4. SMS/Text Messaging

We send text messages to customers who have opted in during the booking process or by texting a business's phone number. The following details apply to our SMS messaging program:

  • ● Message types include: appointment confirmations, reminders (24 hours and 1 hour before appointments), verification codes, cancellation/reschedule notifications, and conversational replies for appointment management
  • ● Message frequency varies based on your appointment activity
  • ● Message and data rates may apply
  • ● You can opt out at any time by replying STOP to any message
  • ● For help, reply HELP to any message
  • ● Carriers are not liable for delayed or undelivered messages

5. Sharing of Information

We will never share, sell, or rent your mobile phone number or any mobile information to third parties or affiliates for marketing or promotional purposes.

We may share information in the following limited circumstances:

  • ● We may share information with service providers who help us operate our platform (e.g., Twilio for SMS delivery, Stripe for payment processing, OpenAI for chat functionality)
  • ● These service providers are contractually obligated to use your information only for the purposes of providing services to us
  • ● We may disclose information if required by law or to protect our rights

6. Data Security

We use industry-standard encryption and security measures to protect your data:

  • ● Passwords are hashed using Argon2
  • ● OAuth tokens are encrypted at rest
  • ● All data is transmitted over HTTPS/TLS

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

  • ● We retain your personal information for as long as your account is active or as needed to provide services
  • ● Appointment records are retained for business record-keeping purposes
  • ● You may request deletion of your data by contacting us

8. Your Rights

You have the following rights regarding your personal information:

  • ● Access, correct, or delete your personal information
  • ● Opt out of SMS communications at any time by replying STOP
  • ● Manage your communication preferences through the customer portal
  • ● Request a copy of your data

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: