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Legal

Data Deletion

Last updated: November 2026

1. Who this page is for

BookDesk is an appointment booking platform operated by BookDesk LLC and used by local businesses. This page explains how to ask BookDesk to delete your data. It covers:

  • Customers who booked with a business that uses BookDesk, or who chatted, texted, or sent a message to that business's Facebook Page or Instagram account
  • Business owners and staff who use BookDesk, including those who connected a Facebook Page or Instagram account

2. What data BookDesk may hold

  • Contact details: your name, phone number, and email address
  • Bookings: appointments, services, and visit history with the business
  • Messages: chat, text, and email conversations with the business
  • Facebook Messenger and Instagram data: the name and Page-scoped ID that Meta shares when you message a business's Facebook Page or Instagram account, the text of those messages, and any photos you send
  • Payment records: amounts and dates of payments made through Stripe. BookDesk does not store card numbers

For more detail, see our Privacy Policy.

3. How customers request deletion

Email spencer@bookdesk.ai with the subject "Delete my data" and include:

  • Your name and the phone number or email address you used with the business
  • The name of the business you booked with or messaged
  • If you messaged the business on Facebook Messenger or Instagram, the Facebook or Instagram name you used and the business's Page or account name

We reply to confirm we received your request, may ask a question to confirm it is you, and delete your data within 30 days. We email you again when the deletion is done. You can also ask the business directly, and they can contact us to remove your data.

4. How business owners delete data

  • Disconnect Facebook or Instagram: in BookDesk, go to Settings, then Integrations, and disconnect your Page. BookDesk stops receiving messages from that Page and removes its access token
  • Remove our app from Facebook: in Facebook, go to Settings and privacy, then Settings, then Business integrations, and remove BD Assistant, the name BookDesk's app uses on Facebook and Instagram
  • Delete your BookDesk business: in BookDesk, go to Settings, then Account, and choose Delete this business. Your booking pages and website close right away, and the business and its customer, booking, and message data are deleted 30 days later. You can undo it on the same page until then, and we email you when it is done
  • Or ask us: email spencer@bookdesk.ai from the account owner's email address and we delete the business for you within 30 days and confirm by email

5. What we may keep

Some records, such as payment records, may need to be kept after a deletion request where the law or the business's record-keeping requires it. We keep only what is required and delete the rest. Copies in routine backups are removed as those backups are replaced.

6. Contact

Email us with any question about your data or the status of a deletion request: